Shipping & Taxes

UK Orders

  • Our orders are shipped from UK and will be shown prices inclusive of VAT at the current rate.
  • Orders are generally shipped within two (2) business days (except weekend and holidays) 
  • Our free shipping only applies within UK - Mainland where applicable. Shipping rates will vary depending on the delivery location.
  • An Invoice and Return Label (in case of return and exchange) will be included along with your product. You may track the delivery status through your selected courier website.  Returns are only allowed where approved.  Contact us via email at if you have any queries.
  • You can manually select the preferred shipping method on check out when you place your SenScent orders.
  • SenScent will not be held liable for delays in delivery or for failure to perform due to causes beyond our control, including but not limited to force majeure.
  • SenScent will not take responsibility for the delivery if the recipient is not available to be contacted by the courier at the time of the delivery.
  • Please understand that shipping maybe delayed depending on the customs clearance procedure if shipped outside UK. In addition to the shipping and handling fees charged with your order, import taxes and other fees (such as custom clearance fees) may be imposed. All taxes and fees incurred after shipment are the customer's responsibility. Custom rules and regulations differ per Country. Please contact your local customs office directly for more information.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

You can track the status of your order by clicking on the tracking link provided in the email or by logging into your account on our website.

Address Accuracy

Please ensure that your shipping address is accurate and complete to avoid delays or delivery issues.

We are not responsible for orders that are lost or delayed due to incorrect shipping addresses provided by the customer.

Order Changes and Cancellations

Once an order has been processed and shipped, changes or cancellations may not be possible.

If you need to make changes to your order, please contact our customer service team as soon as possible for assistance.

Shipping Policy Updates

Our shipping policy is subject to change without prior notice. Any updates or changes to our shipping policy will be posted on our website.

Contact Us

If you have any questions or concerns about our shipping policy, please contact our customer service team